Terms & Conditions

1. Accessing your safe deposit box
   • 1.1 You can access your safe deposit box from 10.00-17.30, Monday to Friday. Saturday from 10.00-14.00 by appointment only.
   • 1.2 Only you and / or an authorized third party may access your safe deposit box. You may not access anyone else’s box without authorization.
   • 1.3 You need to provide us with your biometrics for the purpose of identification, which will include your photo and fingerprints. Please refer to our data protection policy for further information on how we protect your data.
   • 1.4 We will confirm your identity every time you wish to access your safe deposit box. If we have any doubts about your identity we may ask to see an additional form of identification, such as driving license or passport. We will keep a record of every time you access the safe deposit box.
   • 1.5 You may authorize someone else to access your safe deposit box by signing a third-party mandate or a power of attorney (we recommend you get independent legal advice before you do). For lasting powers of attorney, we will need to see the signed document stamped by the office of the public guardian.
   • 1.6 If you tell us to allow someone else to access your safe deposit box, that person must undergo an Anti – Money Laundering (AML) check.
   • 1.7 If you authorize another person to access your safe deposit box, then you will be responsible for their actions or omissions and if anything may happen to your safe or deposit box as a result of you authorizing an individual access to the safe deposit box unless we are at fault.
   • 1.8 We reserve the right to refuse, in our sole discretion, access for any person
     (including you) to your safe deposit box at any time. For example, we may do this
     if.
     • We suspect unlawful or dishonest activity.
     • We have received instructions, notices or orders from an authority (including any court of law) having jurisdiction over us.
     • Access is restricted due to unforeseen circumstances, e.g. A fire alarm or the vault is occupied by another customer.
     • The person displays abusive behavior, or it is apparent that they are under the influence of alcohol or drugs.
   • 1.9 We will not be responsible for an act (or failure to act) of anyone you or the law authorizes to access the safe deposit box, if we do not know or suspect he or she was acting dishonestly.
     • To open the safe deposit box, two different types of keys will need to be simultaneously inserted into the door: the ‘customer safe deposit key’ and the ‘Our safe deposit key’.
2. Keys to your safe deposit box
   • 2.1 We will give two copies of the customer safe deposit key at the time of entering into this agreement.
   • 2.2 You must not make any additional copies of the keys. You are responsible for looking after your keys.
   • 2.3 We will not keep a copy of the customer safe deposit key; we will only keep the our safe deposit key. We cannot access your safe deposit box using the our safe deposit key on its own.
   • 2.4 You must take all reasonable precautions to keep safe and prevent misuse of your customer safe deposit keys.
   • 2.5 All keys remain the property of Spkrv Ltd at all times.
   • 2.6 If your safe deposit keys are lost or stolen, or you suspect someone has used or tried to use them, you must tell us without undue delay by calling us on 0121403434 from the UK; or 0044121403434 from outside the UK.
   • 2.7 If you lose your customer safe deposit keys or they are stolen, we will change the lock to your safe deposit box and give you a new set of keys. We will charge you the costs for replacing the lock on the safe deposit box. Details of these costs will be £250.00. We will review the cost and any changes to this cost will be notified to the service users.
   • 2.8 If you find your keys after advising us of their loss, you must not use it again.
3. Using your safe deposit box
   • 3.1 You may be required to tell us what you have stored in your safe deposit box. You must ensure that your safe deposit box only contains items that belong to you, and never contains any of the following items.
     • Anything that is illegal or constitutes the proceeds of crime.
     • Chemicals or drugs, or items which are noxious, poisonous, corrosive, inflammable, explosive or unstable.
     • Guns, knives, firearms or ammunition; plants or plant materials, any living organism or any other substance or material which may be the subject of any ban, embargo or import restriction.
     • Anything that is offensive, immoral, obscene, indecent, defamatory, slanderous or libelous.
     • Anything which is otherwise unlawful, or which had or may be used in an act of terrorism, or which will or may cause any harm whatsoever to any person, premises or place including (without limitation) to the safe deposit box or to any of our offices, employees, agents, contractors, customers or visitors.
   • 3.2 You must fully compensate us and pay us all costs, charges, expenses, claims or damages that we incur, or which are made against us in the event of some harm, damage or loss arising as a result of your breach of your obligations in term 3.1.
4. Protecting the items in your safe deposit box
   • 4.1 Keeping valuables in your safe deposit box should not be seen as an alternative to insuring them, and keeping valuables in your safe deposit box is at your sole risk. You should insure the contents of your safe deposit box for their full value.
   • 4.2 We exclude all liability in respect of loss or damage relating to possessions stored in your safe deposit box.
   • 4.3 In the event of circumstances which are outside our reasonable control and their consequences, we are not obligated to maintain the safety or security of your safe deposit box in order to keep it from damage or loss. Such circumstances include, but are not limited to:
     • Riot, strike, or lock-out.
     • Electrical power failures.
     • Threat of actual terrorism or environmental or health emergency or hazard.
   • 4.4 you should tell us as soon as you can if you notice anything missing from your safe deposit box. experience any problems with our services. think someone may have accessed your safe deposit box without your authority.
5. Transferring and closing down your safe deposit box
   • 5.1 We do not offer a transfer service for your safe deposit box. If you wish to transfer your safe deposit box to another provider, then you must remove the items from your safe deposit box yourself.
   • 5.2 If you decide to close your safe deposit box all outstanding fees and charges must be settled before the closure can be completed.
   • 5.3 An early closure charge may apply. The amount charged and minimum term will be at least 30 days.
6. Setting up payment for your safe deposit box services
   • 6.1 You need to pay for our services either by Direct Debit, card or cash.
   • 6.2 Unless stated otherwise, and where applicable, the fees for your safe deposit box include VAT.
   • 6.3 If you choose to pay annually, we will remind you that your annual charge for the next 12 months is due by giving you at least thirty calendar days’ notice. In this notice, we will inform you if we intend to change the annual charge. Those changes will apply automatically to your next payment date unless we state otherwise.
   • 6.4 If you choose to pay monthly, then you will need to continue to make payment monthly choosing the method set out in 6.1.
7. If you do not pay our charges
   • 7.1 If you fail to pay the safe deposit box fees on time, you may incur an administrative charge for late payment (late payment charge) and we may not allow you to access your safe deposit box until you pay any outstanding amount owed.
   • 7.2 if you do not pay the safe deposit box fee within 30 days, we will terminate this agreement.
   • 7.3 On termination of this agreement by us, you are required to remove all contents of your safe deposit box, return the customer safe deposit keys and any outstanding fees and charges will become immediately due and payable.
   • 7.4 If we do not hear from you within 30 days of writing to you to terminate your safe deposit box account then we are entitled to use a locksmith to open your safe deposit box and take possession of all the items inside the safe deposit box. An inventory of all items found in your safe deposit box will be made. We then have the right to sell your items, although we may not do this straight away. We will apply a charge to cover the cost of the locksmith and storage of your items.
   • 7.5 If we choose to sell any items as described in Term 7.5, we will deduct from the proceeds of sale the amount that you owe to us, plus any costs incurred by us in opening the safe deposit box and selling the items. If after deducting those amounts, there are any proceeds of sale remaining, we will pay the remaining sums to you.
8. Death of the customer
   • 8.1 In the event of your death, we are under no obligation to allow access to the safe deposit box to any person unless they can provide a valid grant of probate or letters of administration appointing them as the executor or administrator of your estate.
   • 8.2 We may, however, in our absolute discretion, upon production of such evidence as we shall determine suitable and, in such form, as we shall reasonably require, allow access to the safe deposit box to such person or persons requiring access.
9. Our obligations and rights
   • 9.1 If a problem occurs and your safe deposit box is affected, we will tell you personally as soon as we can so that you can come into the store to check your safe deposit box and its contents.
   • 9.2 We may take whatever action we consider appropriate to meet our obligations under general law including relating to prevention of fraud, money laundering and terrorist activity.
   • 9.3 If we receive instructions, notices or orders from an authority (including any court of law) having jurisdiction over us we may allow that authority access to our offices and to any safe deposit box (including by breaking it open) and to all or any other information, notes, correspondence and records that we may hold in whatever form. We may also provide such information, notes, correspondence and records to any relevant authority when required by them to do so.
   • 9.4 In certain circumstances, the law may require us to allow someone else to access the safe deposit box. In these circumstances, any third-party mandates or powers of attorney you have given may become ineffective. We recommend you get independent legal advice on how to prepare for these circumstances.
   • 9.5 Any delay in us exercising any of our rights under this agreement will not affect our rights or be a waiver of those rights.
10. Changes to this agreement and other important information
    • 10.1 We may change our fees and charges and other provisions of this agreement in accordance with sections 3 and 10 of Our Service Relationship with Personal Customers.
    • 10.2 We reserve the right to increase our fees at the end of the agreement and will provide you with 14 days cooling-off period. At the end of the 14 days, we will charge you the increased amount.
    • 10.2 The Financial Services Compensation Scheme (FSCS) is not applicable to safe deposit box accounts.

Data Protection Policy

How we protect your personal information

We have a duty to safeguard and ensure the security of your personal information. We do that by having systems in place to limit access to your information and prevent unauthorised disclosure. Staff who access personal information must have appropriate security clearance and a business need for accessing the information, and their activity is subject to audit and review.

How we gather and use your personal information

We are only allowed to use, gather and share personal information where we have an appropriate legal basis to do so under the UK General Data Protection Regulations (UK GDPR) or the Data Protection Act 2018. We will only use personal information when the law allows us to and where it is necessary and proportionate to do so.

We may also process personal data under Part 3 (law enforcement processing) of the Data Protection Act 2018, such as for the purposes of the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public or national security.

We will only keep your data for one year after termination of the contract.

You need to provide your consent in order to process your personal data, you also have the right to withdraw your consent at any time.

To download a copy of the Terms & Conditions please click here